Frequently Asked Questions

1. What is Bevel?

Bevel is a UK-based online marketplace connecting verified construction material suppliers with professional buyers.

We streamline the process of sourcing and ordering building materials through a simple quote-based system.

2. Can I request quotes from multiple suppliers?

Yes. Each supplier manages their own listings, pricing, and availability. You can request quotes from multiple suppliers through the marketplace.

3. Can I request an invoice?

Yes. Invoices are issued by the supplier. You can request an invoice directly from the supplier through the Bevel messaging system linked to your order.

Where applicable, suppliers will provide VAT invoices in accordance with UK law.

Bevel may assist in facilitating invoice requests if required, but does not issue invoices on behalf of suppliers.

4. How long does delivery take?

Delivery times vary depending on the supplier, material type, and stock.

Your delivery cost and estimated delivery window will be included in the supplier’s quote before you accept it.

5. Can I track my delivery?

Some suppliers may provide delivery updates or tracking information.

If tracking is not available, you can request updates directly from the seller through the Bevel messaging system linked to your order.

6. Can I return an order?

Returns and refunds are handled by the supplier in accordance with their terms and applicable law.

Where you are purchasing as a consumer, statutory rights may apply, including the right to cancel certain orders within 14 days of delivery and rights relating to faulty or misdescribed goods.

For construction materials, returns may be refused or reduced where goods have been used, installed, or are no longer in resaleable condition.

To request a return or refund, contact the supplier directly through the Bevel messaging system linked to your order.

Bevel may assist in facilitating communication and disputes but does not determine outcomes.

7. How can I become a supplier on Bevel?

To apply, create an account and submit your business details through the platform.

Suppliers must complete onboarding and meet Bevel’s platform requirements, including providing accurate business information and complying with applicable laws.

Bevel may review and approve listings to ensure quality and reliability.